News Room
AMHERST, NY (October 5, 2007) SofTrek Corporation has implemented an online support site for its PledgeMaker client users. The support site allows clients to check the status of open issues, report new issues, and provide updates to the Client Services Department via the Internet.
"The online support system provides clients a convenient way to communicate with our support team with the goal of efficiently resolving each incoming issue," said Sharon Lambert, Director of Client Services. "We are pleased to introduce this new feature to our clients and believe they’ll find it a beneficial tool to enhance their use of PledgeMaker."
To begin using the online support feature, go to www.softrek.com and click “login.” Access to the support site is restricted to current clients and requires a username and password. Clients may obtain a username and password by contacting Client Services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 800.442.9211. Clients may also contact their Account Manager to learn more about using online support or to schedule a demonstration. Documentation is available to help guide users through the process.
About SofTrek
Since 1987, SofTrek Corporation has provided industry-leading fundraising solutions and managed hosting services from its state-of-the-art data center in Amherst, NY. SofTrek has proven expertise in developing sophisticated enterprise applications for nonprofits and in providing a wide range of hosting solutions. We are proud of our mission to deliver best in breed technology services, solutions, and support to help our clients achieve their business objectives. Organizations such as Juvenile Diabetes Research Foundation, Grizzard, National Cystic Fibrosis Foundation, and Environmental Defense rely on SofTrek as their trusted technology partner.