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Support Support Request Form
Support Request Form

Use this form to submit a technical question or problem directly to our technical support team. You will be contacted promptly with a response. Please provide as much detail as possible – the more information submitted, the quicker the overall resolution.

Contact Information
Full Name*
Product Information
Organization*
Phone Number*
Email*
Version*
Product*
Patches Installed
Problem Report
Severity*
Brief Summary of Issue*
Detailed Description*
How often do the symptoms occur?*
Any recent changes to the database, workstation, product and/or
surrounding network?*
Any errors in the log files (if available)?*
Has this feature ever worked? If so, when?*
Can you duplicate the problem or is there a noticeable pattern?*
Paste any error message here
* indicates required field

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SofTrek

SofTrek is committed to delivering industry-leading fundraising software, services, and solutions that help all types of nonprofit organizations manage fundraising activities, build closer relationships with their donors, raise more funds.


About Us

People

Our goal is to provide our non profit clients with superior product service and support to help you effectively use your donor management system. SofTrek’s client services team is extremely knowledgeable about our fundraising management software and is ready to assist you.


Support Services

Software

SofTrek’s donor management software gives non profits the ability to efficiently manage all of their donor-related information, donor management activities, and online fundraising initiatives.


Fundraising Software

Solutions

SofTrek offers flexible and comprehensive solutions for all of a non profit’s fundraising management, donor relationship, decision support, and online marketing needs. Our software solutions utilize a single centralized database and are designed to meet the unique needs of non profit organizations.


Fundraising Solutions